Refund Policy

Where a paid report fails to generate due to a technical error, contact Support with your Assessment ID and email address. We will attempt to regenerate and supply the report.

If we are unable to do so, we will issue a full refund.

• Completed reports that generated successfully.
• Dissatisfaction with content, scores, or informational framing.
• Free assessments.

Use the contact form or support email with your assessment ID and a description of the technical failure.

We aim to respond within 2–3 business days.

Where you ask us to prepare, generate, email, or make available a paid digital report immediately, you acknowledge that access may begin before the usual cancellation period ends.

Cancellation or refund rights may be limited once the report has been generated, emailed, downloaded, or accessed, subject to your statutory rights where digital content is faulty, not as described, or not supplied with reasonable care.